Endura Sport

Frequently Asked Questions

Getting Started

I'm looking to get some custom cycling clothing for my team how do I start the process?

Visit our homepage to see details of how to order or email us and we will send you details on how to set up an order

What does Pro SL mean?

Pro SL is our top of the range of garments as worn by Team Movistar (UCI professional cycle team) and Cervelo Bigla (Women's UCI Professional Cycle Team).

Can members pay for their own orders?

Online ordering has a feature available, set by the account manager, to allow members to pay for their own orders and even have them delivered to their own address. You can see a run through of how our online ordering tool works here

Sizing / Choice

Your size chart shows XXXXL but I can only order up to XXL why?

Our custom products run from size XS to XXL in both men's and women's garments. Our sizing chart cover all Endura products not just custom (some of which have a larger size range). See our full sizing guide here

How can I be sure what I order will fit me?

We can send your club sizing samples to try prior to ordering to make sure your happy with fit before you order. Fit of garments does vary. Typically in our range the top of the range Pro SL level has a tighter race fit. You should still be the same size but these garments are designed to be tighter (so again we strongly recommend trying before you buy). Our D2Z suits are wind tunnel tested for maximum results and performance and are designed to fit perfectly in the riding position. As such even standing up straight in these maybe uncomfortable. Any suits must be tried for size before you buy.

sample request form

Is the sizing and fit the same as the main Endura range and items I have?
The products are developed in the same way but all items have a different design depending on their purpose and although sizing is generally the same personal preference plays a large part which is why we always recommend trying a sample of any item you're not familiar with.

The descriptions of some items on your website mention that shorter/longer variants are available; how much longer/shorter are they and is there a cost for this?

This option is only available in our top end men's and women's Pro SL jersey and bib shorts and our D2Z encapsulator suits. On these items where the shorter/longer variant is available there is no charge for choosing a variant (just request when placing your order). Longer/shorter variant on the Pro SL jersey means 5cm difference in  body and 2.5cm in short sleeves. Longer/shorter on the Pro SL Bibshorts means 5cm difference in the leg length. On the the D2Z encapsulator suit  the request can be on the lower(shorts) or upper(top) or both.

Can I specify specific my own specific measurements for garments?

No. Unfortunately we are unable to tailor garments to specific measurements. The wide range of styles, sizes available and the additional option of longer/shorter variants on top level Pro SL jerseys, Bibshorts and suits should mean you can find a garment that fits perfectly.

Can I specify which pad I want in my shorts?

Yes, you can on Pro SL level where we offer three widths of our highly acclaimed 700 Series pad. Note the letter after the code represents the pad width (i.e. P6013M would be Medium pad width) On most other shorts the default pad is the one which fits best for the purpose and has always been rigorously developed, tried and tested. You can see more information on our pads here


Will you help design my jersey?
Yes we can help set up the design and visual of your clothing. We always find it works much better when the seed of the idea comes from you, so all we need is a rough idea of what you want and for you to supply any logos that are to be applied - then we can do the rest.
Is there a charge for helping me to design my kit?
We don't charge for helping you with the design but there's a flat rate £75 (+VAT) artwork charge for each new print design set-up (if we've not produced that design before). This charge covers layout and pattern set up for all garments and includes email proofs and fabric colour samples. It will not be charged on subsequent orders using the same print design. If your order value is over £2000+ we will give you free artwork
Can I have any amount of colours or logos?

Yes, almost any colours (including some fluorescent colours) are possible and there's no difference in cost regardless of design, colours or the amount of logos used.

Do I need to pay an artwork fee for plain colour items?
Usually there's a flat artwork charge of £75 (+VAT) regardless of design. If your artwork is a plain colour or extremely simple we may waive this.


Is there a minimum order quantity required?

Yes, on most items there's a minimum requirement of 5 items per style/garment type - (any mix of sizes). On accesories the minimums are higher and on certain top end suits there are no minimums at all (you can buy one).

Pricing gets cheaper with the higher number of units you order (on most items the price bands change at 5, 10, 25, 50 and 100 units).

Can I pay a surcharge and get fewer than the set minimums?

Our minimums are set on items for production efficiency, however if your requirements are outwith our standard minimums let us know and we can advise you.

Are any items available as a single item in my custom print?

The only items we offer as a single item order are the QDC Drag2zero tri suit and the D2Z encapsulator suits (due to the specific nature and high value of these items). For jerseys and shorts Endura do offer a single item purchase system where you can create your own artwork and order single items. Visit the Endura.me link below for more information.

Are there any hidden charges?

No, the price includes all colours and printing. The only other costs involved are artwork (if new design below £2,000), VAT (where applicable) and delivery (if outside UK).

Do you provide companies with accounts and special rates for ordering?

No, we sell direct to the public and pricing is based on unit quantity.


Can I cancel or change my order after it's been placed online?
It depends on how your team have set up the online ordering. If no payment has been taken we may be able to adjust your order. If payment has been taken this means we have started the production process and it may too late to change.
I've received the garments I ordered and don't want them. Can I return it for a refund?
As this is custom clothing, designed and made specifically for you then we are unable to offer a refund if you simply don't like the clothing or have ordered the wrong size, particularly because of the efforts made to provide physical samples to check size and fit and the provision of 3D visualisations of the print design on the kit for approval prior to production. Of course in the case of any genuine fault/manufacturing issue we would inspect the item and resolve, replace or refund you.


What is the turnaround time on an order?

Production time fluctuates with seasonal demand. We always advertise current production time on our custom homepage. When you contact us we can also confirm what esimated production times are and if ordering online you will see the estimated dates of when your order is likely to be ready (based on when your club submit the full order to us).

Current average production time in weeks: 4
Can I pay extra and get my clothing quicker?

No, we don't offer an express service. We treat every order regardless of size with the same importance and realise how important it is to have your clothing on time and this is why we estimate our delivery times as accurately as possible and get every order to the customer as soon as it's ready. If you have a specific requirement for delivery let us know and we will try to accommodate.